Zoom
Zoom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoom has 1.9 star rating based on 180 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Zoom to a friend or colleague.
- Rating Distribution
Pros: No pros, Easy to use, Everyone uses.
Cons: Unable to contact zoom via phone, Customer support is terrible, Cannot contact live customer service support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoom has 1.9 star rating based on 180 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Zoom to a friend or colleague.
- Rating Distribution
Pros: No pros, Easy to use, Everyone uses.
Cons: Unable to contact zoom via phone, Customer support is terrible, Cannot contact live customer service support.Recent recommendations regarding this business are as follows: "you need to be ready to do your own troubleshooting so be comfy wih neck", "A little help.", "USE FACETIME INSTEAD", "Call if you can and get help", "Contact customer service".
Most users ask Zoom for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zoom Reviews
"Hosts on zoom being racist and banning me for being Asian"
There are autistics that are white that wont let people of color with autism be able to talk and have a conversation and meet with people they are blocking me...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woensdrecht, North Brabant
Hosts on zoom being racist and banning me for being Asian
They should get rid of racist people on Zoom. They should allow people to have diverse conversations. Especially, people with autism need to learn how to deal with diverse individuals.
- You can host as many people as possible
- Dealing with racist people
Preferred solution: Price reduction
User's recommendation: Don’t deal with racist people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to upgrade to 500 Participants meeting
When I try to upgrade to a 500 participants meeting, I am getting an error stating, 'We were unable to process payment since your sold-to country is ineligible for the country selected.' However, I was using the same payment method that I had used for earlier payments.
Preferred solution: Deliver product or service ordered
New York, New York
Charged twice for annual membership
Zoom customer service has indicated that they will be reversing the charge. I am happy with the resolution and am waiting for the. Credit to post.
User's recommendation: Contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surgoinsville, Tennessee
Resolved: Never received refund
Company fixed the issue and I have been provided with apology. contacting you helped
They automatically renewed my subscription. I asked for a refund.
I'm still waiting for it. They have not issued it.
- Well known
- No customer service
Preferred solution: Full refund
User's recommendation: dont use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shawnee, Kansas
TERRIBLE CUSTOMER SERVICE (IF such a thing?)
It is IMPOSSIBLE to reach ANYbody for customer service. I have found MANY complaints exactly like mine, yet Zoom does nothing to address the problem.
I have paid for ZoomPRO for many years now, but everytime I get a new phone it appears on Zoom that I have a basic/free subscription.
I have the receipts proving my status but cant reach anybody to help sort it out.
I have several hours per week that are on Zoom, but I keep getting cut off ALL these meetings at the 40 min mark. I NEED 60 min for ALL sessions!!!
User's recommendation: USE FACETIME INSTEAD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t get into my account
I bought Zoom so I could have a meeting. I changed my password several times and it says the password is incorrect.
User's recommendation: Call if you can and get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To make enquiries about payment
Trying but the number is chargeable. So if I can get a contract number which is not chargeable I will be glad.
Berkeley, California
Resolved: All I want is to resolve reversal of $159.90 of an account I no longer use.
Company fixed the issue and I have been provided with apology. My credit card was charged for an account I no longer use. The charge was removed.
I no longer use Zoom acct. I no longer belonged to the organization, Sonoma Valley Womans Club Foundation.
Please reverse the charge to my Visa account for $159.90.
Advise when I will be reimbursed the above amount.
Madolyn L. Agrimonti
Boston, Massachusetts
It's not working
Every time I try to log into a meeting no matter what Google account I'm using my zoom gives me an every message saying try again or contact it.
Lethbridge, Alberta
Tech issues
I tried to get help with sharing my computer audio but i learned that my subscription did not cover getting this assistance. If I am paying money for this service i expect to be able to reach someone who can help me troubleshoot, and not just haaving to resort to the chat box which acannot relplace a human.
Anyway, may just cancel subscription. That will solve my problem.
User's recommendation: you need to be ready to do your own troubleshooting so be comfy wih neck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want better service
my camera on my computer with zoom went off , and i tried to find a help with technical support, it was hard to hold on any of them
Preferred solution: personal call on my number 714-234-4987
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kings Park, New York
Don't know how to put zoom app on
To show what Zoom app I can use on my iPhone, my other iPhone has the app but my iPhone 11 doesn't. Why can't I get it?
How do I get the free app for my other phone? Please tell me.
Sacramento, California
Scheduled meetings not coming up on log in yo sccount
I was provided no assistance from Zoom.
The problem persists and previously scheduled meetings do not come up under Meetings.
User's recommendation: A little help.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Hosts on zoom being racist and banning me for being Asian
There are autistics that are white that wont let people of color with autism be able to talk and have a conversation and meet with people they are blocking me meeting in person. So I want their zooms taken down and hosts banned from hosting.
- I can host and share with other people around the world
- Need to treat people better
Preferred solution: Price reduction
User's recommendation: Don’t deal with racist people hosting zoom.
Arequipa, Arequipa
Money Transfer problems
A new debit card was issued from my bank here and Peru. Unfortunately, your system would not accept the new card ...
I continued to get the same message that there was an error in the system and that I needed to speak with the bank, which I did and they didn't see any problems. After numerous attempts to make the payment, I finally made the payment with my bank in the USA... it went through without any problems. However, I would prefer not make the payment from the bank in the States.
I believe the problem is on your end and not mine. Hope you get it fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide Cbd, South Australia
My account can’t allow me actives co host fixture
my name is James ferguson
my number 047569****
my email address is fergusonjames19@***.com
i have an account with zoom that i use for church meetings
i was trying to activate co host fixtures on my account but cant
this is why i need help
thank
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