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Zoom

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What is your customer experience with Zoom?

Zoom Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Zoom has a 1.9 star rating from 146 reviews; 23% would recommend and consumers are mostly dissatisfied.

Positive Feedback

Some users say Zoom is easy to use and widely adopted, making joining meetings simple for many participants.

Negative Feedback / Risk Areas

  • Frequent Zoom customer complaints about unreachable customer service and no phone support.
  • Billing issues include unexpected charges, double billing, and trouble obtaining refunds.
  • Subscription and account access problems prevent cancellations and timely support.
  • Service reliability and meeting timeouts reported by paying users.

Key Takeaways for Future Customers

  • Read Zoom reviews before subscribing and keep receipts and screenshots for billing disputes.
  • Disable auto-renew or confirm subscription terms to avoid unexpected charges.
  • Consider alternatives if reliable phone-based customer service or refunds are essential.
View full overview ›

Media from reviews

Zoom - Gopi04943@***.com
Zoom - Will not refund license + Not helping NonprofitsZoom - I am being charged each month for something I paid in Feb. For the yearHosts on zoom being racist and banning me for being AsianHosts on zoom being racist and banning me for being Asian - Image 2Hosts on zoom being racist and banning me for being Asian - Image 3Hosts on zoom being racist and banning me for being Asian - Image 4
View all media ›

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Anonymous
map-marker Olmsted Falls, Ohio

Want to add Zoom Free. Asked for credit card information. why?

Tried to add free Zoom but was asked to give credit card information. Why should I have to give credit card info if

there is no charge for zoom service?

View full review
Jacquelyn A Qni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sanford, North Carolina

Wouldn't Work and Xharged for Subscription. Anyway

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I do telehealth with a renowned mold illness doctor. He's very expensive.

This tablet is new. I downloaded Zoom, but it simply wouldn't work with the doctor's office. I even had a computer tech check it out. She couldn't fix it either.

I tried to cancel, but I can't get into my account even with the correct information.

They charged me anyway for no services rendered and refused to refund. Use another meeting software rather than this.

View full review
Loss:
$35
Pros:
  • If it works great
Cons:
  • It does not work consistently

Preferred solution: Full refund

User's recommendation: Try another meeting software

Raul D Wvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Will not refund license + Not helping Nonprofits

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Zoom - Will not refund license + Not helping Nonprofits
Original review updated Jul 09, 2025

Due to the poor transparency during Zoom license purchasing process we didn't know there wasn't any refunds. We ended up buying 2 licenses for a year but now we need to downgrade to 1 license.

After chatting with a Bot (very impersonal BTW) requesting a refund it wasn't even able to answer our questions regarding this issue. Zoom has a very impersonal and frustrating support experience.

Also, tried to follow their "Escalation" procedure and there's no way to find the options they have in their own website, very frustrating.

We're a Nonprofit organization and Zoom used to have discount before via TechSoup. Zoom has gotten pretty Greedy and stop helping Nonprofits while trying to make as much money as possible without being totally transparent with its customer facing online processes.

View full review
Loss:
$159
Pros:
  • Widely used videoconference tool
Cons:
  • Not helping nonprofits
  • Worst customer care and bad refund policy

Preferred solution: Full refund

User's recommendation: Don't use Zoom and switch to Google Meet or Microsoft Teams

Anonymous
map-marker Lubbock, Texas

Billed out of the blue. I have no idea why

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We don't use Zoom. A $179 charge appeared on my credit card.

I called them, and they claim that they cannot find an account.

I disputed the charge with my credit card. Credit Card company contacted them and they will not reverse the charge.

View full review

User's recommendation: Beware

Virginia N Hwn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Forward zoom meeting information

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I needed assistance with forwarding the zoom date and time via email and I was told that my plan did not allowed me to speak with customer service. I'm very disappointed.

Virginia

View full review
Alex T Bir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

Unreliable service, awful support

They took money and didn't provide a services. System failed and nobody has a clue why.

Im just getting transferred from one department to another, in a cirlce.

Going for weeks already. Awful, awful!!!

View full review
Anonymous

I cannot log in to my paid zoom account and cannot get tech support without logging in.

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I have an emailed paid receipt from Zoom for m subscription but cannot log-in to the account. There is no tech support, nor ability to cancel the account for a refund, without logging in.

View full review

User's recommendation: Beware.

Anonymous
map-marker Louisville, Kentucky

I am being charged each month for something I paid in Feb. For the year

Zoom - I am being charged each month for something I paid in Feb. For the year

In March or April, I noticed I was being charged one 159.90 for something I had paid for in February, which is a year of zoom. I spent a lot of time on the phone, correcting this and discovered that they had been trying to charge me monthly for something that I paid for in full in February so I said, remove those monthly fees or I will cancel.

The gentleman on the phone saw what the problem was and said he corrected it.Recently I was on a zoom call and my credit card was charged again 159.90. What is going on here??

I dont want to have to cancel. How can we correct this problem?

View full review

User's recommendation: Watch your credit card statements closely!

Ravi S Mii

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Hosts on zoom being racist and banning me for being Asian

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Hosts on zoom being racist and banning me for being Asian
Hosts on zoom being racist and banning me for being Asian - Image 2
Hosts on zoom being racist and banning me for being Asian - Image 3
Hosts on zoom being racist and banning me for being Asian - Image 4
Hosts on zoom being racist and banning me for being Asian - Image 5
Contains 1 confidential file for company representatives

There are autistics that are white that wont let people of color with autism be able to talk and have a conversation and meet with people they are blocking me meeting in person. So I want their zooms taken down and hosts banned from hosting.

View full review
Loss:
$160
Pros:
  • I can host and share with other people around the world
Cons:
  • Need to treat people better

Preferred solution: Price reduction

User's recommendation: Don’t deal with racist people hosting zoom.

Ravi S Mii

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woensdrecht, North Brabant

Hosts on zoom being racist and banning me for being Asian

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Hosts on zoom being racist and banning me for being Asian
Hosts on zoom being racist and banning me for being Asian - Image 2
Hosts on zoom being racist and banning me for being Asian - Image 3
Hosts on zoom being racist and banning me for being Asian - Image 4
Hosts on zoom being racist and banning me for being Asian - Image 5
Contains 1 confidential file for company representatives

They should get rid of racist people on Zoom. They should allow people to have diverse conversations. Especially, people with autism need to learn how to deal with diverse individuals.

View full review
Loss:
$160
Pros:
  • You can host as many people as possible
Cons:
  • Dealing with racist people

Preferred solution: Price reduction

User's recommendation: Don’t deal with racist people

Dragan D Bdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mail is not correct

Dear,

I entered the wrong email by mistake. Please let me change my email

I contacted you from the company IDAS DOO for the purposes of the tender, we need a certificate or confirmation to use your ZOOM, but when typing in the application, I entered the wrong email from which I need to receive a confirmation code from the email.

Kind regardds.

View full review
Carole S Gal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Firstly I’d like to check you have the above email as my old one is defunct (carolesachs@***.co.uk)and cannot be used

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My issue is I'm paying a fair amount for Zoom (something like £144 pa). I have MS and run a small group of people with my condition on Zoom.

However, after 40 minutes, we all get tired and so do not need extra time.

I would be grateful if you could cancel my payment and update me on this. Many thanks, Carole Amiel Sachs

View full review

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

Paying for unlimited minutes as a host, and being timed out by Zoom after 40 minutes.

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I have tried to get help from Zoom, but even though I am paying, I get the message that my plan does not permit phone calls. On the Chat, I am just directed to written boilerplate solutions that don't work. Zoom is ruining my business!

View full review

User's recommendation: I am going to look for an alternative to Zoom, then quit my subscription. My recommendation: don't use Zoom!

Gopi G Zms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gopi04943@***.com

Zoom - Gopi04943@***.com

I have some issues while connecting to a meeting. Please see and solve this problem as soon as possible.

View full review
Mandolin Pxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cobranças indevidas

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Zoom - Cobranças indevidas

Contact History:

Since the second half of 2024, we have attempted to contact Zoom multiple times to discuss the renewal of the two administrative accounts we hold (one for RJ and one for SP) and possible changes to the subscription contract. However, we have not received any response to our attempts.

In 2025, we made further attempts to contact them on January 6th and 7th, but again, without success.

Inability to Cancel Directly Through the Platform:

The platform does not offer a functional option to cancel the subscription, indicating that it is necessary to contact them to proceed with the cancellation, as stated on the platform.

However, despite the attempts described above, we have not received any response.

Additionally, we have tried calling the customer service number in Brazil, also without success.

Communication with Zoom:

When we finally received a response, we were informed that the automatic renewal had already been completed and that, according to the terms of service, any cancellation or changes should have been requested 30 days in advance. This response did not take into account our previous attempts to contact them.

They suggested as a solution only the deactivation of the automatic renewal for the next year but maintained the current charge, even after our attempts to cancel before the due date.

Evidence:

We have forwarded in this email the exchange of messages with the company, which demonstrates our attempts to contact them and the response they provided.

Impact:

Although we continue to use Zoom's services under another subscription profile (more suited to our needs), the improper charges for these old subscriptions generate a significant and unnecessary cost for our organization.

We cannot be held responsible for Zoom not finding evidence that we contacted them.

We provided proof of our contact in September 2024, which went unanswered.

View full review

User's recommendation: Não contrate

Resolved
CHRISTINE M Scc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: DEATH OF CUSTOMER

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Updated by user Feb 03, 2025

Company fixed the issue and I have been provided with apology. The only way the issue could be resolved was by me hacking into my dead civil partner's computer and closing the subscription myself.

A solicitor, acting on behalf of my dead civil partner, although supplied with a land address for Zoom, refused to do anymore about it and advised the above action. So the money is lost.

My advice is to really consider hard those subscriptions people pay via credit card. I have managed to swap a couple of mine from credit card to ordinary account; others I cannot.

Updated by user Jan 07, 2025

The problem arose because my partner - deceased - paid on subscription via her credit card. It is impossible to cancel such subscriptions.

And until her bank accounts are finally closed, Zoom and anyone else with a subscription via her credit card, can simply help themselves to her money. Zoom Customer Service is terrible.

Just terrible. I am shocked by how poor they are.

Original review Jan 04, 2025
My civil partner, JANE SHUTT died on November 2nd 2024. On November 29th 2024, Zoom took £155.83 from her account.
I want her money returned.
I want her account closed.
I want that to happen with immediate effect.
View full review
Loss:
$192
Pros:
  • Zoom is a good tool
Cons:
  • Making contact is a nightmare

Preferred solution: Full refund

User's recommendation: Do not pay for subscriptions for things such as Zoom using your credit card. It is almost impossible to stop payments. And companies such as Zoom seem to have no idea about customer service. I have only been able to contact them because Pissed Consumer helped.

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